Refund Policy
Refund Policy of RJ Brand:
At RJ Brand, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a straightforward refund policy to address your concerns. Please review the following terms and conditions regarding refunds:
1. **Eligibility for Refunds:**
- Refunds are available for products purchased directly from RJ Brand's official website or authorized retailers.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
2. **Refund Requests:**
- Refund requests must be initiated within [X days] of the purchase date. After this period, we may not be able to process your refund.
- To request a refund, please contact our customer service team at [contact email/phone number]. Provide your order number and reason for the refund request.
3. **Return Shipping:**
- Customers are responsible for the cost of return shipping unless the product is defective or damaged upon receipt. In such cases, we will provide a prepaid return shipping label.
4. **Refund Processing:**
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
- Refunds will be processed within [X days] of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
5. **Non-Refundable Items:**
- Certain items may not be eligible for refunds, such as gift cards or downloadable software.
- Final sale and clearance items are also non-refundable unless they are defective or damaged.
6. **Partial Refunds:**
- In some cases, partial refunds may be granted for items that are returned with minor damage or signs of use.
7. **Refunds for Promotional Items:**
- If your purchase included a promotional item or gift with purchase, the value of the promotional item may be deducted from your refund amount if the promotional item is not returned.
8. **Refunds for International Orders:**
- For international orders, customs duties, taxes, and shipping fees are non-refundable. Customers are responsible for any additional charges incurred for returning the item.
9. **Refund Status:**
- You will receive an email notification once your refund has been processed. Please allow [X days] for the refund to appear in your account, depending on your bank or credit card company's processing time.
10. **Contact Information:**
- For any questions or concerns regarding refunds, please contact our customer service team at [contact email/phone number].
Please note that this refund policy is subject to change without prior notice. We reserve the right to refuse refunds or returns that do not meet the outlined criteria.
At RJ Brand, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer a straightforward refund policy to address your concerns. Please review the following terms and conditions regarding refunds:
1. **Eligibility for Refunds:**
- Refunds are available for products purchased directly from RJ Brand's official website or authorized retailers.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
2. **Refund Requests:**
- Refund requests must be initiated within [X days] of the purchase date. After this period, we may not be able to process your refund.
- To request a refund, please contact our customer service team at [contact email/phone number]. Provide your order number and reason for the refund request.
3. **Return Shipping:**
- Customers are responsible for the cost of return shipping unless the product is defective or damaged upon receipt. In such cases, we will provide a prepaid return shipping label.
4. **Refund Processing:**
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
- Refunds will be processed within [X days] of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
5. **Non-Refundable Items:**
- Certain items may not be eligible for refunds, such as gift cards or downloadable software.
- Final sale and clearance items are also non-refundable unless they are defective or damaged.
6. **Partial Refunds:**
- In some cases, partial refunds may be granted for items that are returned with minor damage or signs of use.
7. **Refunds for Promotional Items:**
- If your purchase included a promotional item or gift with purchase, the value of the promotional item may be deducted from your refund amount if the promotional item is not returned.
8. **Refunds for International Orders:**
- For international orders, customs duties, taxes, and shipping fees are non-refundable. Customers are responsible for any additional charges incurred for returning the item.
9. **Refund Status:**
- You will receive an email notification once your refund has been processed. Please allow [X days] for the refund to appear in your account, depending on your bank or credit card company's processing time.
10. **Contact Information:**
- For any questions or concerns regarding refunds, please contact our customer service team at [contact email/phone number].
Please note that this refund policy is subject to change without prior notice. We reserve the right to refuse refunds or returns that do not meet the outlined criteria.