Return Policy
Return Policy of RJ Brand:
At RJ Brand, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your product, you may return it according to the following guidelines:
1. **Eligibility for Returns:**
- Items must be returned within 30 days of the purchase date.
- Products must be unused, undamaged, and in their original packaging.
- Proof of purchase, such as a receipt or order number, is required for all returns.
2. **Non-Returnable Items:**
- Certain items, such as perishable goods, personalized items, and gift cards, are not eligible for return.
3. **Return Process:**
- To initiate a return, please contact our customer service team to request a Return Authorization (RA) number.
- Once you receive your RA number, securely package the item(s) along with the original proof of purchase.
- Clearly mark the RA number on the outside of the package.
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
4. **Refunds:**
- Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item(s).
- Original shipping charges are non-refundable, except in cases where the return is due to an error on our part.
5. **Exchanges:**
- We do not offer exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
6. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact our customer service team immediately for assistance.
- We will provide instructions for returning the item and offer a replacement or refund, depending on product availability.
7. **Restocking Fee:**
- A restocking fee may apply to returns that are not in compliance with our return policy or are returned without prior authorization.
8. **Contact Us:**
- If you have any questions or concerns about our return policy, please don't hesitate to contact us. Our customer service team is here to assist you.
Note: RJ Brand reserves the right to amend or update this return policy at any time without prior notice. Please refer to our website or contact customer service for the most current information.
At RJ Brand, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your product, you may return it according to the following guidelines:
1. **Eligibility for Returns:**
- Items must be returned within 30 days of the purchase date.
- Products must be unused, undamaged, and in their original packaging.
- Proof of purchase, such as a receipt or order number, is required for all returns.
2. **Non-Returnable Items:**
- Certain items, such as perishable goods, personalized items, and gift cards, are not eligible for return.
3. **Return Process:**
- To initiate a return, please contact our customer service team to request a Return Authorization (RA) number.
- Once you receive your RA number, securely package the item(s) along with the original proof of purchase.
- Clearly mark the RA number on the outside of the package.
- Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
4. **Refunds:**
- Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item(s).
- Original shipping charges are non-refundable, except in cases where the return is due to an error on our part.
5. **Exchanges:**
- We do not offer exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
6. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact our customer service team immediately for assistance.
- We will provide instructions for returning the item and offer a replacement or refund, depending on product availability.
7. **Restocking Fee:**
- A restocking fee may apply to returns that are not in compliance with our return policy or are returned without prior authorization.
8. **Contact Us:**
- If you have any questions or concerns about our return policy, please don't hesitate to contact us. Our customer service team is here to assist you.
Note: RJ Brand reserves the right to amend or update this return policy at any time without prior notice. Please refer to our website or contact customer service for the most current information.